FAQs
Your right to know
Answers to our most frequently asked questions are just a few clicks away. If you can’t find what you are looking for, feel free to reach out to our team today.
We are more than happy to help.
Frequently asked questions
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Do I need to install Java?
Yes. Curveseries needs a 64 bit Java to run – you can find the latest Java 64 bit Windows Runtime here.
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My credentials are keyed in - nothing happens
Make sure that Java 64 bit Runtime is installed on your machine and the computer has Internet access.
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Firewall and read/write
Please allow *.c3excel.com in your Firewall over Port 80 and 443, and make sure the user has both ‘read’ and ‘write’ permission to the installation folder ‘C:\Curveseries’.
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My update stopped without completing
Don’t worry – your Curveseries will have been updated but your Excel Add-In might not have, likely due to an open Excel. Your functionality will be intact.